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Refund Policy

Last updated: November 12, 2024.

Global Precision Diagnostics strives to ensure customer satisfaction with our DNA / Buccal Swab Test Kit and other products and services. If you are not entirely satisfied with your purchase, our refund policy outlines the conditions and procedures for requesting a refund, including the timeframes for refund and eligibility criteria. Please read the following details carefully to understand your rights and how to initiate the process.

A. Refund Terms

  • If you cancel your order after purchase but before your sample is processed, a fixed handling fee of RM200 will be applied. (Apply to Malaysia only)
  • Refund requests can only be accommodated before the laboratory begins processing your sample. Once the process starts, no refunds will be issued.

B. Refund Eligibility

  • To qualify for a refund, notify us within seven (7) days of receiving your order.
  • Ensure the DNA / Buccal Swab Test Kit is unopened and undamaged, and return your DNA / Buccal Swab Test Kit including buccal swab sample to Global Precision Diagnostics with seven (7) days of receiving your order.

C. Refund Exclusions

  • DNA / Buccal Swab Test Kit purchased in-store or from an authorized premium partner are subject to their refund policies.
  • DNA / Buccal Swab Test Kit bought at conferences, events, or promotions are not eligible for refund.

You may request a refund for the following reasons:

  1. Defective or damaged DNA / Buccal Swab Test Kit (with proof).
  2. Expired DNA / Buccal Swab Test Kit or incorrect quantity delivered.
  3. If you have ordered a wrong DNA / Buccal Swab Test Kit. In such event, shipping and handling charges for the return of the DNA / Buccal Swab Test Kit shall be borne by you.

**If you decide to cancel your order, not due to the reasons set out in items 1, 2 and 3 above, you will be responsible for any shipping and handling charges for DNA / Buccal Swab Test Kit that have already been dispatched.

D. Refund Processing

  • Refunds will be processed through the original payment method (debit/credit card, bank transfer, or e-wallet) within thirty (30) business days after confirmation from our Customer Care team of the returned goods.
  • Any applicable charges will be deducted before the refund is issued.
  • Returned goods must be in their original condition, along with any attachments or complimentary items, or the refund request may be denied.

E. Refund and Cancellation Period

  1. Before delivery: You can cancel within seven (7) days for a refund (less any applicable charges), provided the DNA / Buccal Swab Test Kit is unopened and not activated.
  2. After delivery: Once the sample is processed, no refunds will be issued.

F. How to Request a Refund

To request a return or refund on the DNA Test Kit, please contact us via phone at +6011-1088 6581 or email enquiry@precisiondiagnostics.co. Our team will assist you promptly.

G. Refunds on Sample Failures

If your sample does not contain sufficient DNA or does not meet the laboratory’s quality and accuracy standards, we offer up to 2 free retests within one year. Additional tests will incur a fee of RM 280 per test.

  1. First (1ˢᵗ) Failure: The first re-collection sample will be complimentary/free.
  2. Second (2ⁿᵈ) Failure: The second re-collection sample will be complimentary/free, with an option to switch to a blood sample (applicable for Klang Valley patients) or receive a 65% refund.
  3. Further Failures: A fee of RM 280 per additional test, or a 50% refund of the original purchase price.